Party FAQs – Children’s Parties

Q. Can Bertie & Belle book the venue for our event?

A. We no longer book venues for events, however we really recommend a venue with two separate rooms, one for food and one for the party activity.
Parking availability should also be considered – especially ease of access for loading and unloading
We also recommend that the toilets are near to the party room – this saves little legs from wandering too far

Q. When do you need to know the final figures for our party/event?

A. We always ask for final figures as soon as possible to allow us to roster the relevant number of hosts for your event – at the very latest by the Thursday 2 weeks before your event to allow us to send an accurate payment link on the Friday 2 weeks before (When all party balances are due)
We recommend contacting all parents yet to reply on the Monday making it clear that you require the RSVP for this pay for head activity by the Wednesday

Q. Do you require a deposit?

A. We require a deposit of 50% of a package for 6 for your chosen party to secure your booking – payment for additional guests and party extra’s are due on the Friday 2 weeks before your event – payment is made by card via a payment link issued by us – we will never ask for a direct bank transfer – for those living more than 3 miles away from B90 1BJ – fuel, travel time and transport costs will also be added to your deposit amount

Q. Are the deposits refundable?

A. Unfortunately deposits are non-refundable under any circumstances – we can however change your party date (subject to availability) if required

Q. When is the party balance payment due?

A. Party Balance, including any additional guests is due on the Friday 2 weeks before your event – payment is made by card via a payment link issued by us – we will never ask for a direct bank transfer

Q. We have chosen a monthly instalment plan – how do we pay?

A. Monthly instalment plans are paid by Credit or Debit card via payment link issued by us on 1st of the month – we will never ask for direct bank transfers.

Q. Who is your Public Liability Insurance with and for how much?

A. We have £1000000 public liability insurance via AXA Insurance

Q. Why do we have to sign consent forms

A. Consent forms are required for all guests at all events as they outline the activities and any risks associated – the consent forms are also required to grant permission for photographs to be taken and used on social channels and promotional material – if we are contacted by one (or more) parent/guardian(s) unable to grant permission for photo’s to be taken then our photography safe guarding procedure will mean there will be no photography of the event as a safe guard for their child

Q. Do all host’s have enhanced checks to work with children?

A. All hosts have an enhanced check specific to working for Bertie and Belle Parties and Events – please note enhanced checks are not a legal requirement for children’s parties.

Q. I have a high public profile but wish you to host my child’s party, would you be willing to sign an NDA?

A. We have worked with many high-profile families, and are experienced with NDA’s – all host’s attending any event have enhanced checks and would be fully briefed on all restrictions – none of our hosts are permitted to share any party related posts on their own personal social media pages

Q. A guest has failed to attend are we entitled to a refund?

A. Unfortunately we are unable to refund for no shows as our parties are pay per head activities – the preparation work and rostering of relevant hosts will have been made and these costs need to be covered. For Cupcake Parties where possible we will always leave the activity for you to pass onto the child who has been unable to attend

Q. How much space is required and what do we need to provide?

A. All of our table activities are designed so that the children can stand around the table – suddenly a 6-seater table is suitable for 10 children – we also hire tables if you think space maybe at a premium- all we need you to provide is enough space for all the guests to fit and plenty of coffee to keep your hosts going

Q. Is there a limit to the number of guests?

A. For our Spa parties we do have a limit of 20 guests – there are no upwards limits on any of our other parties

Q. Do I need to provide any music?

A. We provide our special spa music for both of our spa parties – however do not supply music for any other parties – top tip is to prepare a party playlist prior to the event with lots of the birthday child’s favourite tracks on – ideally not via an Alexa or home hub where little voices can squabble amongst themselves and change the music……..

Q. I live on a red route with parking restrictions, will this be a problem?

A. As long as you let us know in advance this is no problem at all – just let us know where the nearest loading bay is and we’ll use this to unload and then park where there is parking (useful to let us know where that is and any charges beforehand too)